Krooz TV (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our IPTV subscription service or visit our website.
1. Information We Collect
We collect only the information necessary to provide our service, including:
- Contact details such as email address and WhatsApp number provided during checkout or support conversations.
- Payment information processed securely through third-party payment providers; we do not store full card details on our servers.
- Technical data such as IP address, device type, browser, and connection information for service delivery and fraud prevention.
- Communication records when you contact our support team.
2. How We Use Your Information
Your information is used for the following purposes:
- To process payments and deliver subscription credentials.
- To provide customer support and respond to inquiries.
- To prevent fraud, abuse, and unauthorized access to our service.
- To send important service updates, renewal reminders, or policy changes.
- To improve our website, content, and overall user experience.
3. Cookies & Tracking
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some features of our site.
4. Third-Party Services
We share limited data only with trusted third parties strictly necessary for service delivery, including payment processors, email providers, and infrastructure partners. We never sell your personal data to advertisers or marketers.
5. Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive account data is removed periodically.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Object to or restrict certain processing activities.
- Withdraw consent for marketing communications at any time.
8. Children’s Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.
9. International Transfers
Your data may be processed and stored in countries other than your own. By using our service, you consent to such transfers, which are conducted in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Significant changes will be communicated via email where possible.
11. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the support channels provided on our website.