At Krooz TV, customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be issued for our IPTV subscription services.
1. General Policy
Due to the digital nature of our service, all subscription purchases are final once activated. We do not offer refunds simply because you change your mind, no longer wish to use the service, or fail to set up your devices correctly.
2. Free Trial
We strongly recommend testing our service through any available trial offer before committing to a paid subscription. The trial allows you to verify compatibility with your device, internet connection, and content preferences.
3. Eligible Refund Cases
Refunds may be considered under the following limited circumstances:
- The service is completely unavailable for more than 48 consecutive hours due to verified issues on our end.
- You were charged twice for the same subscription period.
- You purchased the wrong plan and have not yet activated or used the credentials.
4. Non-Refundable Situations
Refunds will not be issued in any of the following cases:
- Personal change of mind after activation.
- Lack of compatible hardware, internet speed, or technical knowledge.
- ISP throttling, blocking, or restrictions in your country or region.
- Specific channels or content being unavailable, removed, or geo-restricted.
- Account suspension due to violation of our Terms of Service.
- Use of an outdated or unsupported IPTV application.
5. Troubleshooting Requirement
Before requesting a refund, you must contact our support team and allow us a reasonable opportunity to resolve any technical issues. Most service problems can be fixed quickly with proper troubleshooting.
6. Refund Request Process
To submit a refund request, contact our support team within 7 days of purchase with your order details and a clear explanation of the issue. Each request is reviewed individually. Approved refunds are processed within 7 to 14 business days back to the original payment method.
7. Chargebacks
Initiating a chargeback or payment dispute without first contacting our support team will result in immediate account termination and may be considered fraudulent. We always prefer to resolve issues directly and fairly.
8. Policy Updates
This Refund Policy may be updated periodically. The version in effect at the time of your purchase governs your transaction.
9. Contact
For refund inquiries or assistance, please reach out to our support team through the contact channels listed on our website.